Claim Support
Fill out the form below to submit your claim. Our team will review your request and get back to you as soon as possible.
- FAQ
Get your questions answered about eligibility, timelines, and next steps.
1. General Questions
If you have an active Smart Screen ID plan, you are eligible for a one-time screen replacement due to accidental damage. Claims must be submitted within the coverage period stated in your policy.
You can file a claim by completing the Make a Claim Form on this page. Provide details of the damage like :
- A brief description of how the damage occurred
- Date and location of the incident
- Police number of your Smart Screen ID plan
2. Claim Timelines
Claims must be submitted within 30 days of the accidental damage occurring.
Once submitted, your claim will be reviewed within 5-7 business days. You will receive an email update regarding approval and next steps.
- If approved, you will receive a repair authorization for service by a certified technician.
- If repair is not feasible, a one-time screen replacement will be arranged.
3. Next Steps & Support
After submitting your claim, you will receive a claim tracking ID. You can use this ID to track your claim status via email with our team.
If you need to add or correct information after submission, please contact our support team at:
• Australia: +61 2 8355 5270
• United States: +1 866-545-1959
support@wontok.com
If your claim is denied, you will receive an explanation with further instructions. If you believe there was an error, you can submit an appeal by responding to the claim decision email.
Need More Help?
If you have additional questions, email us at support@wontok.com.
