Last reviewed September 1, 2024

1. Overview At Wontok, customer satisfaction is our top priority. We understand that issues may arise when purchasing downloadable software, and we strive to address these promptly and fairly. This policy outlines the terms and conditions for requesting refunds and returns for our downloadable software products.

2. Eligibility for Refunds Due to the nature of digital products, we can only offer refunds under the following conditions:

• Technical Issues: If the software is proven to be defective or does not function as described, you may be eligible for a refund. Proof of the defect must be provided (e.g., screenshots, error logs, or detailed descriptions).
• Non-Delivery of Product: If you did not receive the download link or activation key, and we are unable to deliver it successfully, a refund may be issued after confirmation.
• Incorrect Product: If you received a different product from what was ordered, we will replace it with the correct product or provide a refund.
• Billing Errors: If you were charged incorrectly (e.g., duplicate charges), we will issue a refund for the excess amount.

3. Non-Refundable Situations Refunds will not be issued in the following cases:

• Change of Mind: We do not offer refunds if you change your mind after purchase or decide the product is not needed, except in the case of trial periods when cancelled within the trial.
• Compatibility Issues: It is your responsibility to ensure that your device or operating system meets the requirements of the software. Refunds will not be granted for compatibility issues unless the product page lacked necessary information.
• Unauthorized Use: If evidence suggests that the software has been downloaded, installed, or used after purchase, we may deny the refund request.
• Promotional or Discounted Sales: Refunds for products purchased during promotional sales or with a discount may be subject to specific terms that limit eligibility.

4. How to Request a Refund To request a refund, please follow these steps:

1. Contact our support team at support@wontok.com within 14 days of purchase.
2. Provide your order number, purchase date, and a detailed explanation of the reason for your refund request.
3. Include any relevant documentation, such as screenshots or error logs, that support your claim.

5. Refund Processing

• If your refund request is approved, we will process the refund within 5-10 business days using the original payment method.
• You will receive an email confirmation once the refund has been processed.
• Note: Refunds may take additional time to appear in your account, depending on your payment provider.

6. License Revocation If a refund is issued, your access to the software and any associated licenses will be revoked. You will be required to uninstall and discontinue use of the software immediately.

7. Customer Support If you encounter any issues with the software or have questions about this policy, please contact our customer support team at support@wontok.com

8. Changes to This Policy We reserve the right to modify this Refund & Returns Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically for updates.

9. Contact Information For further inquiries or assistance, please contact: support@wontok.com

Thank you for your understanding and for choosing Wontok. We value your trust and are committed to providing high-quality software and excellent service.